New Discrimination Complaint Filing and Investigation Procedure in NYS Proposed by Division of Human Rights
Update (Sept. 10, 2025): The Division of Human Rights’ rulemaking is now adopted and effective. For a practitioner-ready breakdown and how to comply, see our new resource page: NY DHR Complaint Filing & Investigation Rules.
The New York State Division of Human Rights, which oversees administrative adjudication of discrimination claims statewide, first proposed updates to complaint filing and investigations in the New York State Register on June 18, 2025. Those changes have now been adopted without changes and took effect on September 10, 2025 (Notice of Adoption: amendments to 9 NYCRR §§ 465.1, 465.2, 465.3, 465.5, 465.6; repeal of § 465.8). For the official adoption notice, see the Register (Issue 36, 9/10/25).1
What changed in Part 465 (high level)
- Service of papers (§ 465.2): Modernized to allow first-class mail, email, and other appropriate electronic means.
- Who may file (§ 465.3(a)): Clarifies individuals, organizations (consistent with caselaw), attorneys/guardians, custodial parents/guardians for minors; confirms DHR may file on its own motion; removes class-action pathway per caselaw limits on relief to non-filers.
- Form & verification (§ 465.3(b)): A complaint can be verified by declaration (Ch. 304, L. 2021) and must be on a Division form (web-based form allowed).
- Required contents (§ 465.3(c)): Must include:
- a concise statement of the discriminatory acts sufficient for investigation,
- sufficient identification of the complainant(s) and alleged wrongdoer(s), and
- factual allegations sufficient to support the claim.
- Time to file (§ 465.3(d)): Generally 3 years from the alleged discriminatory practice (with limited historical exceptions).
- How to file (§ 465.3(e)): Confirms web portal intake and a telephonic option via DHR’s call center; complaint is filed when verified and received.
- Withdrawals / discontinuance / dismissals (§ 465.5):
- Withdrawal allowed any time before probable cause.
- Discontinuance after probable cause requires commissioner consent; private settlements are not accepted post-PC (must be a stipulated settlement with the Division).
- Other dismissal bases clarified/added (e.g., admin convenience, annulment of election to pivot to court, untimeliness).
- Investigations (§ 465.6): Confirms commissioner’s authority to appoint employees to act for regional directors/housing investigations; emphasizes prompt, fair investigations and leadership review for factual/legal sufficiency.
- Probable cause review (§ 465.8): Repealed (obsolete due to electronic records; duplicative).
Exact rule text
The above is a summary. The controlling authority is 9 NYCRR Part 465. You can review the adoption notice in the Sept. 10, 2025 State Register and our evergreen rule explainer here:
- Register Notice of Adoption (9/10/25): see “Division of Human Rights — Complaint Filing and Investigation Procedures” (Issue 36).1
- NY DHR Complaint Filing & Investigation Rules — Lieb at Law (summary + practical guidance).
What this means for you
- Employees/tenants/public-accommodations users: The 3-year filing window and online intake lower barriers—but your complaint must be specific and verified. We can structure your facts to meet Part 465’s sufficiency standards.
- Employers/housing providers/businesses: Expect more filings and electronic service. Update your intake/litigation protocols and evaluate early dismissal strategies (jurisdiction, probable cause, admin convenience) and forum strategy (annulment to court when appropriate).
Need help now? Don’t DIY Part 465. Request a consultation or call (646) 216-8009.
Attorney Advertising. This post is for informational purposes only and not legal advice. Updated 9.10.25.
1 NYS Register, Issue 36 (Sept. 10, 2025), “Division of Human Rights — Complaint Filing and Investigation Procedures,” Notice of Adoption (amending 9 NYCRR §§ 465.1, 465.2, 465.3, 465.5, 465.6; repealing § 465.8).