Monday, February 27, 2012
Modification Portal Alive, Fax Shredders Dead
Just like they have been doing for at least a year in short sales, banks are now offering a portal for homeowners and/or their representatives to apply for a mortgage modification through an online, streamlined, organized and optimized application process. This should mark the beginning of the end of the fax shredder days of modifications where the lender says they never received anything and they blame the homeowner's neglect for the denial of a modification. While the short sale portal utilized is traditionally administered by a third party company, Equator, the modification portal appears to be administered in-house by way of the homeowner's existing online mortgage account, which should create more tailored offerings to the client's specific needs. We highly endorse this move by the banks and believe technology will eliminate much of the he said / she said about document transmission, which is the main crux behind most modification denials to date.